Shipping Policy.
1. Introduction
Welcome to Online General My Store. This Shipping Policy explains how orders are processed, shipped, and delivered across India. By placing an order on our website, you agree to the terms mentioned in this Shipping Policy. We aim to provide reliable, timely, and transparent shipping services to all our customers.
2. Shipping Locations
General My Store currently ships within India only.
We deliver to most cities, towns, and serviceable pin codes across the country. Delivery availability depends on courier partner coverage.
If a location is not serviceable, we reserve the right to cancel the order and issue a refund (if prepaid).
3. Free Shipping Policy
Free Shipping is available on eligible products or orders as mentioned on the product page or during checkout.
Free shipping may be subject to a minimum order value or promotional offers.
Some remote or non-serviceable areas may not qualify for free shipping.
General My Store reserves the right to modify or discontinue free shipping offers at any time without prior notice.
4. Order Processing Time
Orders are usually processed within 1–3 business days after confirmation.
Orders placed on Sundays or public holidays will be processed on the next business day.
In case of high demand, festivals, or sales, processing time may be slightly longer.
5. Shipping & Delivery Time
Standard delivery time ranges between 3–10 business days, depending on your location.
Delivery timelines are estimates and may vary due to courier delays, weather conditions, or unforeseen circumstances.
General My Store is not responsible for delays caused by third-party courier services.
6. Cash on Delivery (COD) Shipping
Cash on Delivery (COD) is available on selected products and locations across India.
Customers must pay the full order amount in cash at the time of delivery.
Partial payments or credit are not accepted.
Repeated refusal of COD orders may result in COD being disabled for future purchases.
7. Shipping Charges
Shipping charges, if applicable, will be clearly displayed at checkout.
Free shipping orders will show ₹0 shipping cost.
Shipping charges may vary based on product weight, size, or delivery location.
8. Order Tracking
Once your order is shipped, you will receive tracking details via email or SMS (if provided).
You can track your shipment using the courier partner’s tracking link.
If tracking information is delayed, please allow 24 hours for updates.
9. Failed or Delayed Delivery
Delivery may fail due to:
Incorrect or incomplete address
Unavailable recipient
Refusal to accept the order (COD)
In such cases:
Re-shipping may incur additional charges
Orders may be canceled without refund for shipping costs (if applicable)
10. Damaged or Missing Packages
If your package arrives damaged or incomplete:
Please contact us within 48 hours of delivery
Provide photos or videos as proof
We will investigate and take appropriate action as per our return or replacement policy
11. Change of Address
Once an order is placed, address changes may not be possible.
Customers are responsible for providing accurate shipping details during checkout.
12. Force Majeure
General My Store is not liable for shipping delays or failures caused by events beyond our control, including natural disasters, strikes, lockdowns, or government restrictions.
13. Policy Updates
We reserve the right to update or change this Shipping Policy at any time. Any changes will be effective immediately upon posting on this page.
14. Contact Us
For any questions related to shipping, delivery, free shipping, or COD orders, please contact General My Store through our official customer support channels.