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general my store

Refund and Returns Policy

1. Introduction

At Online General My Store, customer satisfaction is our top priority. This Refund and Returns Policy explains the conditions under which products purchased from our website can be returned, replaced, or refunded. By placing an order on our website, you agree to the terms mentioned in this policy.

This policy applies to all orders placed within India.

2. Eligibility for Returns

You may request a return or replacement if:

  • You received a damaged, defective, or wrong product

  • The product is missing items or parts

  • The product received is not as described

To be eligible for a return:

  • The request must be raised within 7 days of delivery

  • The product must be unused, unwashed, and in its original condition

  • Original packaging, tags, and invoice must be intact

3. Non-Returnable Items

Certain items are not eligible for return or refund, including:

  • Personal care or hygiene products

  • Items damaged due to misuse or mishandling

  • Products returned after the return window

  • Items marked as “Final Sale” or “Non-Returnable” on the product page

4. Return Process

To initiate a return:

  1. Contact General My Store customer support with your order details

  2. Provide images or videos of the product (if damaged or defective)

  3. Our team will review your request and approve it if eligible

Once approved:

  • We will arrange a return pickup or guide you on self-shipping

  • Return pickup availability depends on your location

5. Free Shipping & Return Shipping

  • If the return is due to our error (wrong, damaged, or defective item), return shipping will be free

  • If the return is due to customer preference, return shipping charges may apply

  • Free shipping applies only to the original order, not always to returns

6. Refund Policy

Refunds are processed after the returned product passes quality inspection.

Refund Methods

  • Prepaid Orders: Refund will be credited to the original payment method

  • Cash on Delivery (COD) Orders: Refund will be processed via bank transfer, UPI, or store credit

Refund Timeline

  • Refunds are processed within 5–10 business days after approval

  • Bank processing time may vary depending on your payment provider

7. Cash on Delivery (COD) Refunds

  • COD refunds are not issued in cash

  • Customers must provide valid bank or UPI details

  • Incorrect details may cause refund delays, for which General My Store is not responsible

8. Replacement Policy

  • Replacements are subject to product availability

  • If a replacement is not available, a refund will be issued instead

  • Replacement delivery timelines may vary by location

9. Order Cancellation

  • Orders can be canceled before shipment

  • Once shipped, cancellation is not guaranteed

  • Refused COD orders may not be eligible for a refund of shipping charges

10. Damaged or Missing Packages

If you receive a damaged or incomplete package:

  • Contact us within 48 hours of delivery

  • Provide clear photos or videos as evidence

  • Claims raised after this period may not be accepted

11. Customer Responsibility

Customers are responsible for:

  • Providing accurate shipping and contact details

  • Being available to receive the order

  • Accepting COD orders at delivery

Repeated COD order refusals may result in COD being disabled for future orders.

12. Policy Updates

General My Store reserves the right to update or modify this Refund and Returns Policy at any time without prior notice. Changes will be effective immediately once posted on the website.

13. Contact Us

For any questions regarding returns, refunds, free shipping, or COD orders, please contact General My Store through our official customer support channels.